[FIXED]Windows being slow, please help!

[0VERS33R]

I'm sorry if this is WoW ramblings, but I think that this is completely relevant.

Has anyone ever sent one of those error reports to microsoft when windows stuffs up? How many have actually gotten a reply? Now, blizzard entertainment (the makers of World of Warcraft) have this system called the "ticketing system" where if there's a problem, you open a "ticket" and write down your issue. No matter how small that issue might be (I recently asked for the creation date of my character) a Blizzard Game-Master, or GM, will reply to your ticket within 48 hours and usually within 24 hours.

Now, how come a game has a better clientelle management system (that I presume is for the benefit of the customers) than Microsoft?

[blue_h3x]

The whole point of those error reports to ms are they are anonymous and never answered.

You can create a support ticket with MS that will get answered, though the error report isn't it

[Mincus]

Different payment models coupled with Microsoft semi-abusing their monopolistic state.

Microsoft have no reason to implement such a system, you've already bought their product and they won't see any money from you until you buy your next computer (most likely) so, they've no motivation to keep you loyal. following on from that, because MS have such a huge install base it's unlikely your next computer will be running another OS.

On the other hand Blizzard have people paying monthly. If they don't like the service they're much more likely to leave, so it's in Blizzard's interests to keep them as happy as possible and stop them going to another MMO.

I also don't think the error reports ever get looked at by anyone at Microsoft. One of the first things I switch off anyway, I just want a "close" button. Plus many of mine are from debugging my own software, which I'm sure MS aren't interested in.

[blue_h3x]

They may run some trend spotting software on it, to find common crashes between certain apps, though nothing personal to it.

I turn them off as well, for similar reasons.

[0VERS33R]

There's actually a space in some of those error reports to write your comments or what you were doing at the time, and I have asked them to write back to me. I mean, the answer I got from Microsoft answers was by somebody who doesn't work with Microsoft! Though I do see your point, Mincus. Microsoft is still big enough to be the only operating system in existance (in their eyes) so untill Mac and Linux come close, and they're catching up, Microsoft may not be very helpful at all.

[blue_h3x]

the answer I got from Microsoft answers was by somebody who doesn't work with Microsoft!

I don't work for Dylan, but I help people with AudioSurf... is this bad on Dylan's behalf?

[0VERS33R]

Dylan is one man, and we still see posts from him on the forums. Audiosurf isn't a multi-national company with taglines like "I'm a PC and Windows 7 was MY idea". Now that's a pretty strong claim to make when I've seen lots of complaint where people have had issues or ideas that have just been ignored.

[blue_h3x]

In the grand scheme of things, one person's niggles with Windows are insignificant to MS and they don't give a .... sad but true.

[Passerby]

i tend to find that SuSE and ubuntu have better support than windows if i got figure somthing out on my SuSE install i can go on irc and have a soultion in 10 minutes with windows you would be on hold for at least 10 minutes.

[Laserrobotics]

i tend to find that SuSE and ubuntu have better support than windows if i got figure somthing out on my SuSE install i can go on irc and have a soultion in 10 minutes with windows you would be on hold for at least 10 minutes.

Well of course, you're comparing IRC to tech support.  Go on IRC for Windows as well, as long as you avoid the "The problem is you're using Windows" idiots, you'll get an answer in 10 minutes as well.

Not quite sure whether or not the original topic was resolved, if it was can someone tell me and I'll just split the ramblings into a new topic.

[lavacano201014]

Go on IRC for Windows as well, as long as you avoid the "The problem is you're using Windows" idiots, you'll get an answer in 10 minutes as well.

##windows @ irc.freenode.net

[0VERS33R]

Not quite sure whether or not the original topic was resolved, if it was can someone tell me and I'll just split the ramblings into a new topic.

Yeah, fixed. Closed.